Shipping Policy

1. Digital vs Physical Delivery

Digital Delivery (Default)

By default, all our services are delivered digitally:

• Course Materials: Instant access after enrollment
• Certificates: Available for download upon course completion
• Resources: PDFs, videos, and materials accessible online
• Updates: Automatic updates to course content

Physical Delivery (Optional)

Physical items available for shipping:

• Printed certificates (premium quality)
• Course materials in hard copy format
• CyberOctopus merchandise
• Welcome kits for premium courses

2. Shipping Zones & Delivery Time

3. Shipping Costs

4. How to Request Physical Shipping

5. Packaging & Quality

• Certificates: Premium quality paper with protective packaging
• Materials: High-quality printing with spiral binding
• Merchandise: Branded packaging with quality assurance
• Protection: Waterproof packaging for international shipments
• Eco-Friendly: Recyclable packaging materials whenever possible

6. Address Requirements

For successful delivery, please provide:

• Complete recipient name (as per ID proof)
• Full address with landmark
• City, state, and PIN code
• Contact phone number
• Alternative contact number (recommended)
• Email address for tracking updates

7. Delivery Attempts & Failed Delivery

Delivery Attempts

• Up to 3 delivery attempts will be made
• SMS/Email notifications before each attempt
• 24-hour notice for delivery attempts
• Flexible delivery timing (9 AM - 7 PM)

Failed Delivery

• Package held at local facility for 7 days
• Customer notification with pickup details
• Return to sender after 7 days
• Re-shipping charges apply for redelivery

8. Tracking & Updates

• Tracking Number: Provided within 24 hours of dispatch
• SMS Updates: Real-time delivery status
• Email Updates: Detailed tracking information
• Online Tracking: Available on courier partner website
• Customer Support: Assistance with tracking queries

9. Damaged or Lost Shipments

Damaged Items

• Report damage within 48 hours of delivery
• Provide photos of damaged items and packaging
• Free replacement for damaged items
• No additional shipping charges for replacements

Lost Shipments

• Investigation initiated after 15 days (domestic) / 30 days (international)
• Free replacement once loss is confirmed
• Insurance coverage for high-value items
• Compensation as per courier partner policy

10. International Shipping

Customs & Duties

• Customer responsible for customs duties and taxes
• Accurate declaration of item value
• Compliance with destination country regulations
• Possible delays due to customs clearance

Restricted Countries

We currently do not ship to certain countries due to regulatory restrictions. Please contact us to confirm if we ship to your location.

11. Contact Information

For shipping-related queries: