Refund & Return Policy

1. Refund Eligibility

You are eligible for a full refund if:

• You request a refund within 30 days of your course purchase
• You have completed less than 30% of the course content
• You have not downloaded the course certificate
• The course has technical issues that we cannot resolve within 48 hours
• You accidentally purchased the same course multiple times

2. Non-Refundable Items

The following items are not eligible for refunds:

• Courses purchased more than 30 days ago
• Courses where you have completed more than 30% of the content
• Courses where you have already downloaded the certificate
• Gift purchases (refunds must be requested by the original purchaser)
• Promotional or discounted courses (unless specified otherwise)
• Subscription services after the first billing cycle

3. How to Request a Refund

4. Refund Processing

Processing Time

• Credit/Debit Cards: 5-7 business days
• UPI/Digital Wallets: 3-5 business days
• Net Banking: 5-10 business days
• Bank Transfer: 7-10 business days

Refund Method

Refunds will be processed to the original payment method used for the purchase. If the original payment method is no longer available, we may issue a refund via bank transfer or other mutually agreed method.

5. Partial Refunds

In certain circumstances, we may offer partial refunds:

• If you've completed 30-50% of the course content
• For technical issues that affected your learning experience
• For courses purchased during promotional periods
• At our discretion based on individual circumstances

6. Course Access After Refund

Once a refund is approved and processed:

• Your access to the course will be immediately revoked
• You will no longer be able to download course materials
• Any certificates earned will be invalidated
• You cannot re-enroll in the same course at a discounted rate

7. Subscription Refunds

For subscription-based services:

• You can cancel your subscription at any time
• Refunds are only available for the current billing cycle
• No refunds for previous billing cycles
• Access continues until the end of the current billing period

8. Exceptional Circumstances

We may consider refunds outside our standard policy for:

• Medical emergencies with proper documentation
• Technical issues on our platform lasting more than 48 hours
• Course content significantly different from description
• Instructor unavailability for live sessions

9. Dispute Resolution

If you're not satisfied with our refund decision, you can:

• Request a review by our senior support team
• Provide additional documentation or evidence
• Escalate to our management team
• Seek resolution through appropriate legal channels

10. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the new policy.

11. Contact Information

For refund requests or questions about this policy: