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Getting Started
Learn how to create an account, enroll in courses, and navigate the platform
Learn MoreGetting Started Guide
1
Create Your Account
Sign up with your email address and create a secure password. Verify your email to activate your account.
2
Browse Courses
Explore our course catalog and find programs that match your interests and career goals.
3
Enroll & Pay
Select your course and complete the secure payment process to gain instant access.
4
Start Learning
Access your course materials, watch videos, and complete assignments at your own pace.
Need More Help?
Our support team is here to assist you
Email Support
Get detailed help via email
support@cyberoctopus.com
Response time: 24-48 hours
Send EmailCommon Issues & Solutions
Quick fixes for the most common problems
Solution: Try these steps:
- Check if you're using the correct email address
- Use the "Forgot Password" link to reset your password
- Clear your browser cache and cookies
- Try logging in from a different browser or device
Solution: Try these troubleshooting steps:
- Check your internet connection speed
- Close other applications using bandwidth
- Try a different browser or device
- Lower the video quality settings
- Disable browser extensions that might interfere
Solution: Certificates are available after course completion:
- Ensure you've completed all course modules
- Check your dashboard for the certificate section
- Try downloading from a different browser
- Disable popup blockers
Solution: This usually resolves automatically within a few minutes:
- Wait 5-10 minutes and refresh your dashboard
- Log out and log back in
- Check your email for enrollment confirmation
- Contact support with your transaction ID